Complaints & Customer Support Policy

Acorn Crafts OU is committed to providing excellent customer service. Your feedback is valuable and helps us continually improve our services.

How to Submit a Complaint

You can submit complaints or concerns regarding any aspect of our service by:

• Emailing [email protected] with a description of your issue

• Contacting our support team via the app or website, if available

Complaint Handling

• All complaints are acknowledged promptly, and we aim to respond within 24–48 hours.

• Complaints are investigated thoroughly, and we work to resolve issues fairly and transparently.

• Customers will be informed of the outcome and any corrective actions taken.

Customer Feedback

• We encourage customers to provide feedback, whether positive or negative, to help us improve our services.

• Suggestions and feedback may be used to enhance driver training, service features, and overall customer experience.