Cancellation & Refund Policy

Acorn Crafts OU offers clear and fair cancellation and refund policies to protect our customers and drivers.

Cancellations

• Customers may cancel rides via our app, website, or contact channels.

• Cancellation charges may apply for late cancellations or no-shows, depending on the service type and timing.

• For group transport or special bookings, specific cancellation policies may apply, which will be communicated at the time of booking.

Refunds

• Refunds, if applicable, will be issued using the original payment method.

• Refund processing times may vary depending on the payment provider but are usually completed within 5–7 business days.

• In cases of service interruptions or errors caused by Acorn Crafts OU, full or partial refunds may be provided after review.

Service Interruptions

• Acorn Crafts OU is not responsible for disruptions caused by weather, traffic, road closures, or other circumstances beyond our control.

• Customers may be offered alternative rides or credits in such cases, depending on availability and discretion.